FAQs

UK: All orders are sent Royal Mail Second Class and should take 3-4 days to arrive, however this is not guaranteed. You can upgrade to First Class which can take 1-2 days to arrive. All orders are subject to Royal Mail processing times, and once I have posted your order, unless a Guaranteed or Tracked service is used, I cannot give you an update.

International: International orders are sent as International Standard and can take anywhere from 2-6 weeks to arrive, although this is not guaranteed. *International orders do not qualify for free delivery when spending over £50.

Do you offer personalisation on cards?
Unless you have chosen a bespoke design that is specifically customisable, there is not a personalised service available on standard products. However, I can send the order directly to the recipient of your choice and can handwrite your chosen message inside the card. Please let me know when checking out of any message you would like included.

What is your environmental ethos?

All of my products are fully recyclable, including stickers, cards and envelopes. The cello wraps on my cards and prints are there for protection and are completely biodegradable. I am striving to source suppliers with the same aims to become 100% plastic free.

Are your products printed within the UK?

I try to source my products as locally as possible, therefore all of my products are printed on materials that are made in the UK using FSC Card and recycled materials. 

What is your refund policy?

I can issue a refund if you get in touch with me to cancel within 5 hours of your order. If your products have been shipped then I cannot issue a refund unless you return the product(s) to me in the same condition that they were sent in, including all original packaging. Any postage costs associated with the return of orders is your full responsibility.
 

What if my order doesn't arrive?

If your order doesn't turn up within a reasonable time associated with your chosen delivery option then please get in touch with me for information.

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Wedding Stationery FAQs

How do I order? 
Congratulations! You're engaged, the wedding planning is in full swing and now you're taking the exciting step of ordering your stationery.

Simply get in touch with me to start the process. No matter how much or how little you need, or what stage you're at, all you have to do is let me know exactly what you're looking for and I can get a quote to you.

How much will it cost?
I make it as flexible and affordable as possible for you so that you're only getting exactly what you're needing, therefore I quote on an individual basis. Please get in touch for a specific quote for your design plans or preferences.

Do I need to pay a deposit?
I will ask for a 25% non-refundable deposit when you book your order with me. Once you have signed-off on your order, I will require the remaining balance to be paid before the order can go to print and be posted to you. 

Do you do bespoke orders?
I have a range of semi-bespoke designs, but if you would like something completely bespoke, whether that's an extravagant design or something very simple, then please contact me to arrange a consultation. There is a minimum £75 design fee for all bespoke orders, but I can give you an accurate price based on your design requirements.

What is your turnaround time?
For semi-bespoke orders, you can expect a turnaround time of 2-4 weeks. For bespoke orders I will advise on the complexity of the design and the time it will take for me to create your design. If you are in a hurry to get things printed, just let me know and I will advise on specific timescales for your specific order.

Will you send me proofs?
Before I send any order to print, I will send you a PDF of proofs for your stationery. I will require you to sign-off on all proofs to ensure you are 100% happy with all aspects of your design, including spelling, colour choices, illustrations and any extras that you require. Once you have signed-off on all design aspects and your order is printed, I cannot be held liable for any changes or mistakes, so I would please ask you kindly to look through all artwork as thoroughly as you can.

What if there is a mistake or change I need to make?
It's not the end of the world! Life happens, and you have a million things on your mind when organising a wedding. Should there be any mistakes that occur or changes needing made, I will be able to quote on an individual basis for reprints.

What are the delivery options?
All wedding stationery will be sent using a Tracked service for insurance purposes, and for your peace of mind. I will advise you on your order delivery costs via your quote, as these are dependent on the size and value of your order and what insurance is required.